Salon Policies

Appointments & Walk-Ins

We welcome both appointments and walk-ins. However, we highly recommend booking in advance to secure your preferred time and technician.

Late Policy

If you arrive more than 10–15 minutes late, we may need to:

• Modify your service, or
• Reschedule your appointment

This helps us stay on schedule and respect all clients’ time.

Refund & Service Guarantee

We do not offer refunds on completed services. However, your satisfaction is important to us.

If you experience any issues with your service, please contact us within 14 days, and we will gladly fix it at no additional cost.

Health & Safety

Your safety is our priority.

• All tools are sanitized and disinfected according to state regulations.
• Please inform us of any allergies, injuries, or medical conditions before your service.
• We reserve the right to refuse service if any condition may pose a risk.

Children & Guests

For safety and relaxation:

• Children must be supervised at all times.
• Please limit additional guests unless they are receiving a service.

Personal Belongings

We are not responsible for lost or damaged personal items. Please keep your valuables with you at all times.

Payment Methods

We accept:

• Cash
• Credit/Debit Cards
• Apple Pay

Tips are greatly appreciated and can be given in cash or added to your card payment.

Right to Refuse Service

We reserve the right to refuse service to anyone displaying inappropriate behavior, arriving under the influence, or not respecting salon policies.

Promotions & Discounts

• Promotions (such as 20% off specials) cannot be combined with other offers unless stated otherwise.
• Discounts must be mentioned at checkout.

Text Messaging (SMS)

By providing your phone number when you book an appointment or contact us, you agree to receive appointment-related text messages from Perfect Nails & Spa, including booking confirmations and appointment reminders. Message frequency varies based on your appointments. Message and data rates may apply.

Reply STOP to unsubscribe from text messages at any time. Reply HELP for help, or call us at 602-996-3699. Consent to receive text messages is not required to book an appointment or purchase our services. We do not sell or share your mobile number with third parties for their marketing purposes.

Carriers are not liable for delayed or undelivered messages. Message types may include appointment confirmations, reminders, and occasional service updates related to your visit.